General Questions
Yes! We now offer an easy e-mail ordering option. Step 1: Complete your catalog order form using blue or black ink. Step 2: Scan the order form and Purchase Order (if applicable). Step 3: Save the order form as an attachment. Step 4: Send the order form and PO as attachments to service@andersons.com.
1.) Terms of Use
We will add sales tax when the order is processed (if applicable). Your purchase is not exempt from sales or use tax merely because it is made over the Internet or by other remote means. States require that a consumer's sales or "Use Tax" be paid annually on the appropriate tax forms. Please be aware that we are required to provide several states as well as consumers in those states with an annual statement that will include your name, billing and shipping address, and the total dollar amount of your purchase
2.) I have been charged sales tax, but we are tax exempt.
We will add sales tax, if applicable in your state. However, if you already have an exemption certificate on file with our company, your final invoice will reflect that exemption.
3.) How do I submit my exemption forms if I am a new customer, or if I want to ensure my purchase is made exempt from sales and use tax?
You can submit your forms to salestax@andersons.com to the attention of: Tax Department. Please include your customer number or order number so that we can ensure the exemption is placed on the correct account.
Our credit department can be reached at 800-831-0972, should you have any additional questions regarding exemption.
4.) What forms are accepted to make my account exempt from sales tax?
For Profit Organizations
- Multi State Form (MTC)– Uniform Sales & Use Tax Certificate-Multijurisdictional (Accepted by AL, AR, AZ, CO, GA, IA, ID, KS, KY, ME, MI, MN, MO, NC, ND, NE, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TX, UT, VT, WA, WI)
- Florida Resale Certificate
- Indiana Form ST-105
- Louisiana Form R-1042
- MA Form ST-4
- Mississippi Permit
- New York Form ST-120
- Virginia Form ST-10
- Streamlined Sales Tax Exemption Certificate (Accepted by AR, GA, IA, IN, KS, KY, MI, MN, NC, ND, NE, NJ, NV, OH, OK, RI, SD, TN, UT, VT, WA, WI, WV, WY)
- Direct Pay Permit (if applicable) (only valid for State issued)
Note: If we drop ship product on your behalf to multiple states, we will need the forms that are applicable for each state where product is shipped.
Nonprofit Exempt Organizations/Government Entities/Schools:
- Please provide copy of Federal Exempt Letter, Certificate or other proof of Exempt Status.
Please note that W9s, registrations, or sales tax permits/licenses are NOT valid for this purpose.
Order Online
Shop online for 24-hour convenience. Place your selections in the shopping basket until you are ready to check out. Then, complete the billing information and submit your order.
Order By Mail
Fill out the order form(s), giving all necessary information for each item ordered. A faculty/staff member or other authorized adult must sign the order to authorize shipment and guarantee payment.
Order By Phone
Your order may be phoned in by a faculty/staff member, principal or other authorized adult. Simply call our toll free order line: 1-800-338-3346.
An original design is one that is unique to you, created specifically for your event. It could be drawn by a student, a teacher, or your Uncle Albert. But be aware that there is an extra charge ($25) for reproducing your original artwork. To provide you with the best possible imprinted products, we prefer to receive original art or photos by e-mail to artwork@andersons.com after you have placed your order. Please provide only your 7-digit order number in the subject line.
Returns
Merchandise must be returned within 30 days of receipt of order. Products must be returned in good, usable condition and in original packaging. If an item is defective or damaged, please call us to evaluate all the options for an exchange or full refund. All returns* are subject to a minimum 15% restocking fee. Due to health concerns, wearable’s, headwear and food items cannot be returned. Other non-returnable items include: glow products, custom imprinted items, seasonal and/or dated items after the event date. All closeout sales are final and cannot be returned.
NOTE: A Return Form must be included with returned item to receive credit. Products received without a Return Form may not be accepted. If the returned Products are not accepted, no refund or exchange will be granted. Return shipping cost is the responsibility of the sender.
*Exchanges
The restocking fee will not apply to returns resulting in immediate exchanges for items of equal or greater value. Please contact our Customer Care Center to begin the exchange process.
Payment is due 30 days from date of invoice. A finance charge of 1.5% (18% annual rate) will be added to past due balances. Credit balances not claimed or used within 90 days of invoicing become the property of Anderson's. There will be a minimum service charge of $15 applied to returned checks (based on regulations of the state the check is drawn on).
Our address is:
4875 White Bear Parkway
White Bear Lake, MN 55110
We happily accept purchase orders from qualified organizations. Organizations that require a purchase order for payment will be required to submit the purchase order to Anderson's. Contact us at 1-800-642-4689 or credit@andersons.com.
Products
At Anderson's, we do our best to keep our site updated with the latest and most current product information.
AlphabetU allow orders for 1 unit on the majority of our products therefore we do not send free samples of our products.
Cancellations or changes on imprinted orders cannot be accepted once production has started.
If you need a quantity that is fewer than the minimum specified, please contact us. In many cases (but not all), we can imprint fewer than the minimum specified. There will be a charge for this service.
Yes, there is a $25.00 art fee for original designs.
Lead (production) time varies by product. If you require your product by a certain date, please call 1.800.338.3346 for confirmation.
We do our best to keep a generous amount of stock on hand. However, due to the popularity of some items it may not be available. If this occurs, we will contact you and offer you a comparable item.
Shipping
No, we do not accept cash on delivery.
To check your order online, just click Order Status in the Account dropdown at the top of our website. All you need is your order number and email address. To verify your order by telephone, please contact our Customer Service Department toll-free at 1.800.338.3346.
Production times vary. Please check the production time listed below each item.
Orders are shipped via the best method available. Orders over 100 lbs. may be shipped by truck. Shipping by truck may take 7-10 days.
Please call 1.800.338.3346 for rush availability.
We take great care in packaging your order. However, due to the fragile nature of some items, breakage can sometimes occur during shipping. We will replace any broken item free of charge or credit your account for the amount of the broken item(s). All merchandise should be opened and inspected as soon as it is received. Shortages or items that have been damaged in shipping should be reported immediately to Customer Service at 1-800-338-3346.
Website
A Mini Cart keeps you updated on the status of your shopping cart while you continue to shop. Instead of returning to your shopping cart, easily view your Mini Cart from anywhere on our website. Simply mouse over the green Cart button at the top right of the website, and within a couple seconds your Mini Cart will pop up with a summary of the items you have previously added to your Cart.
A Wish List is an easy way to save the products you are interested in so they can be purchased later. When you find a product you're interested in, simply click the blue "Add to Wish List" button directly under the green "Add to Cart" button. The Wish List is an easy way to keep track of everything you'd like to buy at a later date. Products will never be removed from your Wish List. When you are ready to order, simply click on the Wish List text link at the top right of our website (right above the green Cart button) and move your saved products to the shopping cart.